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Order Questions
Has my order shipped?
  Click the "My Account" link at the top right hand side of our site to check on your orders. If you have questions, contact Customer Service at 800-501-3808. Please have your order number prior to calling.
How do I change quantities or cancel an item in my order?
  Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account" link at the top right hand side of our site to track your order. Find your order to see tracking information. If you have questions, contact Customer Service at 800-501-3808. Please have your order number prior to calling.
My order never arrived.
  Click the My Account " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service at 800-501-3808. Please have your order Number and Tracking Number prior to calling.
An item is missing from my shipment.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please  contact Customer Service at 800-501-3808. Please have your Order number and Tracking Number prior to calling.
My product is missing parts.
  Click the "My Account " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service at 800-501-3808. Please have your Order Number and Tracking Number prior to calling.
When will my backorder arrive?
  Backordered items are those which are out of stock but are on order for our inventory. We will ship your backorder as soon as they arrive in our warehouse. If you have questions, contact Customer Service at 800-501-3808. Please have your order number prior to calling.